A handshake or informal text message is not enough when booking $15,000 vacations. Having every client sign a formal Terms & Conditions agreement protects your commissions and shields you from chargeback liability.
1. Key Clauses Every Travel Agreement Must Include
- Non-Refundable Professional Fee Clause: Explicitly states that research and planning fees are non-refundable regardless of trip execution.
- Agency as Intermediary Disclaimer: Clarifies that your agency acts solely as an independent booking agent for third-party suppliers (airlines, hotels) and is not liable for supplier defaults.
- Chargeback Waiver: Requires clients to agree not to initiate merchant chargebacks for supplier cancellation penalties.